This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using Conerix services. This policy is designed to protect our users, our network, and the recipients of messages sent through our platform. Violations of this policy may result in immediate account suspension or termination.
1. Purpose
Conerix provides SMS messaging services for legitimate business communications. Our platform is intended for:
- Transactional messages (order confirmations, shipping notifications, appointment reminders)
- OTP and verification codes
- Customer service communications
- Compliant marketing messages with proper consent
- Alerts and notifications
2. Anti-Spam Policy
Conerix maintains a strict anti-spam policy. Users must comply with all applicable anti-spam laws and regulations.
Spam is Strictly Prohibited
Sending unsolicited commercial messages (spam) will result in immediate account termination. This includes:
- Messages sent without recipient consent
- Messages to purchased or harvested contact lists
- Mass marketing without opt-in documentation
2.1 Consent Requirements
For all marketing and promotional messages, you must:
- Obtain explicit prior consent from recipients
- Maintain records of consent (date, method, and scope)
- Provide clear opt-out instructions in every message
- Honor opt-out requests within 24 hours
- Maintain and respect suppression lists
3. Prohibited Content
The following types of content are strictly prohibited on our platform:
3.1 Illegal Content
- Content that violates any local, national, or international law
- Promotion of illegal activities or substances
- Content that facilitates illegal gambling
- Messages promoting counterfeit goods
3.2 Fraudulent Content
- Phishing attempts or social engineering attacks
- Messages impersonating banks, government agencies, or other entities
- Deceptive or misleading content
- Scams or fraudulent schemes
- False or misleading sender identification
3.3 Harmful Content
- Messages containing malware or malicious links
- Content that harasses, threatens, or intimidates recipients
- Hate speech or discriminatory content
- Content promoting violence or self-harm
3.4 Adult and Inappropriate Content
- Explicit sexual content
- Content promoting adult services
- Material inappropriate for general audiences
4. Sender ID Guidelines
When using alphanumeric sender IDs:
- Use sender IDs that accurately represent your business
- Do not impersonate other companies, brands, or individuals
- Do not use misleading or deceptive sender names
- Comply with carrier-specific sender ID restrictions
5. Content Monitoring
Conerix reserves the right to:
- Monitor message content for compliance with this policy
- Filter or block messages that violate our policies
- Review accounts that show suspicious activity patterns
- Request documentation of consent or business legitimacy
We Monitor for Compliance
Our automated systems and manual reviews help ensure platform integrity. Suspicious activity may trigger account review or temporary suspension pending verification.
6. Rate Limiting and Fair Use
To maintain service quality for all users:
- Respect rate limits and throughput allocations
- Distribute message sending evenly when possible
- Contact support for high-volume requirements
- Do not attempt to circumvent rate limiting mechanisms
7. Compliance with Laws
Users must comply with all applicable laws and regulations, including but not limited to:
- GDPR - General Data Protection Regulation (EU)
- TCPA - Telephone Consumer Protection Act (USA)
- CASL - Canada's Anti-Spam Legislation
- ePrivacy Directive - Electronic communications privacy (EU)
- Local telecommunications regulations in destination countries
8. Reporting Violations
If you become aware of any violations of this policy, please report them immediately to:
Email: info@conerix.com
9. Consequences of Violations
Violations of this Acceptable Use Policy may result in:
- Warning and requirement to cease prohibited activity
- Temporary account suspension pending review
- Permanent account termination
- Forfeiture of remaining account balance
- Reporting to appropriate authorities when required by law
- Legal action to recover damages
10. Policy Updates
This policy may be updated from time to time. Continued use of our services after policy changes constitutes acceptance of the updated policy. We encourage users to review this policy periodically.
11. Contact
For questions about this Acceptable Use Policy, contact us at:
Email: info@conerix.com